Customer Service
Our National Customer Service Center is located at our corporate offices in Hudson, OH and provides all advertisers with quick and accurate resolutions to questions and concerns. We have recently expanded this department, assuring the timely resolution of all customer issues. Our National Customer Service Center investigates every issue and works to resolve them to the complete satisfaction of the advertiser.
Account Management
Publishing a top quality, accurate and profitable directory is almost a yearlong process involving many different departments and functions. Interaction between our internal groups and our Independent Telephone Company partners can be significant. While we will provide departmental contacts for specific functions within the process, we realize how important it is to also make available one point of contact for all directory related issues.
We are committed to providing the very best account support in the industry. As such, we offer an Account Manager to act as a single point of contact for all directory issues. Our current directory partners have found this to be very helpful in simplifying communications between companies.
Directory Conversion
Converting a book from another publisher is complex process, but one in which we are very experienced. Upon receipt of directory materials, a very careful conversion procedure involving more than 800 checkpoints takes place at our Erie, Macedonia and Hudson facilities. At the end of this process we make certain we have accounted for every advertiser, every dollar of revenue and adjustment, every listing, and have re-created every ad for electronic retrieval.
We coordinate service order start-up dates and begin establishing working relationships between our marketing, graphics, and accounting staffs and our new Independent Telephone Company partner. We confirm next-issue rates in the YPA National Order Database and send elinc messages to all Certified Marketing Representatives in the United States informing them to direct all national orders for the directory to us.
The entire conversion process for any given directory requires approximately six weeks.
